Operations Control Centre Assistant

Purpose

• Perform load control tasks which receive and process all information related to sales order from external parties, and disseminate the messages to internal departments timely and accurately
• Assist daily operations of Operations Control Centre (OCC) by completing the assigned tasks

Key responsibilities and tasks

• Understand all aviation and non-aviation ordering requirements and guidelines to provide customer-oriented catering services
• Follow the SOP to process all incoming telex, e-mail, fax or any other information and disseminate the messages to all concerned parties timely and accurately
• Communicate with aviation and non-aviation personnel or handling agents for regular and ad-hoc requests and enquires to achieve total customers’ satisfactions
• Communicate with internal departments for routine tasks and ad-hoc requests to achieve on-time performance target
• Provide professional customer services
• Report any system failure to supervisors and IMT helpdesk and hotline
• Execute business contingency plan when related meal ordering system failure
• Perform other necessary duties as assigned

Qualifications / Experience/ Skills

Education / Qualifications:

• Diploma or above in any discipline, preferably in operations management, tourism or aviation related discipline

Experience:

• 1 year of relevant working experience, preferably in customer service or airline business
• Fresh graduate is welcome

Skills:

• Good communication and detail-mind
• Able to handle multi takes
• Proficiency in MS Office

We offer a competitive remuneration package and a full range of benefits. Interested parties please send your resume with your current and expected salary to Head of People,11 Catering Road East, Hong Kong International Airport, Lantau, Hong Kong or by clicking the 立即申請 button.

Personal data collected will be treated in the strictest confidence and only be used for recruitment related purpose by Cathay Pacific Catering Services (H.K.) Limited, Cathay Pacific Services Limited, Hong Kong Airport Services Limited and Vogue Laundry Service Limited. Applicants who do not receive notification for interview within six weeks may consider their application unsuccessful.