Guest Engagement Manager

Conference Lodge

DUTIES & RESPONSIBILITIES

  • To handle reservation enquiries and requests, booking amendment and cancellation from HKUST Bookers in a prompt, courteous and efficient manner.
  • To communicate and coordinate with HKUST Bookers on group booking arrangements and prepare proposal for confirmation.
  • To meet, greet and escort guests or visitors to Check-in Lounge, Restaurant or VIP Rooms respectively.
  • To deliver courteous, efficient and effective check-in /out, concierge services to guests at the Check-in Lounge.
  • To be fully conversant with the CL facilities and able to provide accurate information within the premise as well as HKUST campus.
  • To handle guest complaints.
  • To handle emergency cases such as typhoon, fire, blackout, bomb threat, yellow, red and black rain, flooding, medical treatment, hospitalization and death etc. according to the established P&P.
  •  To assist HM for preparation of annual business plan and budget.
  •  Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skill development.
  •  To act as a duty manager for the hotel, ensuring all guests are satisfied, both internal and external.

QUALIFICATION & EXPERIENCE

  • Higher Diploma in Hotel management or above.
  • 6 years hotel operations experience, preferably in Front Desk or Guest Services and F&B.
  • International chain experience preferably.
  • Excellent command of written and spoken English, Cantonese and Putonghua.
更多工作資料
薪酬 薪金面議
工種
  • 餐飲 · 酒店 - 其他職位
工作地點
  • 西貢
僱用形式
  • 全職
  • 長期
教育程度
  • 文憑或相等程度
待遇
  • 五天工作週
  • 生日假
  • 牙科計劃
  • 彈性花紅
  • 員工免費膳食
  • 保險計劃
  • 醫療計劃

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