Assistant Manager (F&B Services)

Rosewood Hong Kong celebrates a culture in which Rosewood Associates are inspired to look at life a little differently, through a lens of limitless possibilities. We aim to create an innovative culture of intimate and casual, yet refined, hospitality, empowering Rosewood Associates to create indelible memories for themselves, for one other and for our guests.

The vertical estate on the majestic harbour, Rosewood Hong Kong is seeking intuitive, engaging and impassioned Associates to embark on a Rosewood Journey with us. 立即申請. #RWHKGRocks

Essential Duties and Responsibilities

• Assist the Restaurant Manager to oversee the day-to-day operations of the outlet to achieve customer service and financial goals.

• Deliver unprecedented personalization. Offer discreet recognition. Connect with guests’ passions and create memorable experiences.

• Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactory.

• Train associates on order taking, menu knowledge, proper selling and techniques.

• Maintain constant supervision of associates regards to performance, product knowledge and grooming.

Requirements

• Minimum 4 years’ relevant working experience in restaurant, with at least 2 years in similar capacity
• Proven managerial abilities in people management, strategic planning and decision making
• Possess strong interpersonal and problem solving abilities
• Strong sense in business acumen and food & beverage market trends
• High standards of professional manner with exceptional communication and presentation skills