Assistant Guest Services Supervisor / Guest Services Supervisor
助理客戶服務督導 / 客戶服務督導

Job Responsibilities:

• To process all check-in and check-out services in an effective and efficient way;
• To assist in the supervision of guest service team and coordination with Housekeeping Department to ensure the smooth running of daily front desk operations;
• To handle guest inquiries and provide assistance to guest with courteous and friendly manner; 
• To assist in controls and monitors room reservation status and upsell rooms to maximize room revenue and occupancy.

Job Requirements:

• Diploma or above in Hospitality Management or related disciplines;
• Minimum 3 years of experience in Front Office operations with at least 2 years in supervisory level;
• Pleasant, energetic with positive service attitude and excellent interpersonal skills;
• Good communication skills in both English and Chinese including Putonghua.
• Candidates with more experience will be considered as Guest Services Supervisor