Guest Engagement Officer

Job Overview

Be responsible for the smooth and efficient operation to achieve results to the standard. To ensure that services are provided to the satisfaction of the guests.

Responsibilities

• Maintaining smooth operations at the Front Desk, Concierge and Service Call Centre;
• Maintaining good guest relations and providing quality services to guests and cumtomers;
• Carrying out procedures to ensure efficient work processes via exemplary services, maximizing on-day performance in room occupancy and average daily rates.

Requirements

• Diploma in hotel management or above;
• 1 year's relevant experience in front office and guest services;
• Fluent spoken English, Cantonese and Mandarin;
• Able to work under pressure;
• Strong passion in provision of total quality service.
• Aligned with the group’s Core Values: Liveliness, Heart2Heart, Oneness, Trust, Excellence, and Learning.

We Offer an Attractive Salary and Benefits:

• Medical benefit
• Staff meal provided
• 8 days off per month
• No split shift
• Birthday leave
• On-the-job training
• Career Development

Work Location: Sai Kung