Senior Customer Care Specialist

SmarTone Telecommunications Limited

Responsibilities:

  • Handle customer feedback & complaints in written/verbal format
  • Responsible for case investigation
  • Establish good customer relationship by providing professional customer care services
  • Handle ad hoc assignments and other duties as required

Requirements:

  • Matriculated or above with at least 2 years' customer service experience in telecommunication industry
  • Customer oriented
  • Excellent interpersonal, communication and problem solving skills
  • Pleasant, mature, independent and able to work under pressure
  • Good PC skills (MS Word, Excel & Chinese Word Processing)
  • Excellent command of both spoken and written English & Chinese
  • Good spoken Putonghua is an advantage
更多工作資料
薪酬 17,000 - 20,000 / 月薪
工種
  • 推廣 · 銷售 · 客戶服務 - 其他職位
工作地點
  • 牛頭角
僱用形式
  • 全職
  • 長期
教育程度
  • 中五至中七或DSE
待遇
  • 五天工作週
  • 生日假
  • 牙科計劃
  • 彈性花紅
  • 家庭友善假
  • 彈性工時
  • 保險計劃
  • 醫療計劃

類近好工

樂園統計及訪問員─全職

Hong Kong Disneyland

樂園營運款待專員─平日/週末兼職

Hong Kong Disneyland

Customer Services Assistant

Kerry Logistics 嘉里物流

顧客服務助理 Exchange and Returns Co-worker

IKEA Hong Kong

兼職顧客服務助理 Exchange & Returns Co-worker

IKEA Hong Kong

Customer Services Representative

Ecospace Limited