Duty Manager 當值經理

WM HOTEL

Responsibilities

  • To act on behalf of management to monitor daily operations, tackle problems when they arise and to ensure the hotel is functioning smoothly at all times.
  • To be accountable for handling guests’ complaints, comments and suggestions tactfully.
  • To have knowledge of operations in each and every department and coordinate operations among them.
  • To conduct daily hotel inspections to ensure everything is in proper order and all staff is performing their duties in compliance with the hotel policies and procedures.
  • To be accountable for extending our hotel courtesy to all guests, particularly VIPs and ensure they receive proper attention at all times.
  • To be acquaintance with daily house functions, room occupancy and other relevant information for better handling of guest flow.
  • To be responsible for assisting the check-in and escorting VIP guests to the hotel rooms.
  • To be responsible for see off the VIP guests upon checking out.
  • To conduct room inspections and pay special attention to those rooms allocated for VIPs and Special Attention Guests to ensure the hotel standards being maintained at all times.
  • To report to management regarding incidents happening in the hotel by recording the details, including actions taken and results in the Duty Manager’s Log Book.
  • To be accountable for coping with all emergencies, and referring them to Senior Management for immediate action if necessary.
  • To carry out any other tasks as assigned by the Front Office Manager / Assistant Front Office Manager.
  • To authorize rebate and paid out when necessary.
  • To show rooms, food and beverage outlets and other hotel facilities to potential clients upon request.

Requirements

  • Diploma holder or above in Hospitality Management or related disciplines
  • At least 5 years of relevant work experience with 3 years at supervisory level
  • Outgoing personality with strong interpersonal and decision-making skills
  • Excellent command of both spoken and written English, Cantonese and Mandarin

Permanent Staff Enjoy全職員工可享:

  • Competitive Pay 可觀薪金 
  • Discretionary Gratuity 非保證年終獎金
  • Medical Benefit 醫療褔利
  • Free body check 免費身體檢查
  • On-the-job Training 在職培訓
  • Promotion 升遷機會
  • Marriage Leave 婚假
  • Annual Leave 有薪年假
  • Duty Meal 免費膳食
  • Compassionate Leave 恩恤假
  • Staff Activities 員工活動
  • Transportation Allowance 交通津貼
  • 5-Day Work Week 五天工作周
更多工作資料
薪酬 薪金面議
工種
  • 餐飲 · 酒店 - 其他職位
工作地點
  • 西貢
僱用形式
  • 全職
教育程度
  • 文憑或相等程度
待遇
  • 豐厚薪酬
  • 婚假
  • 醫療計劃
  • 交通津貼

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