Guest Services Manager (Duty Manager) (5-day work)

Live Fully at Marriott International – #1 Leader in Hospitality

At Marriott International, you have the opportunity to grow in your career, work with teammates that feel like family, and help make our world a better place.

Courtyard by Marriott Hong Kong, located at 167 Connaught Road West, Hong Kong is hiring a Guest Services Manager.

Responsibilities include:

• Manage the daily operation of the Front Office Department and maintain the high standard of services
• Resolve guest complaints and follow up on guest requests promptly according to the established standards
• Ensure complete guest satisfaction in room assignment and future rooms sales situation
• Act as shift-in-charge to handle emergency situations in a professional manner
• Supervise the Front Office team and provide on-the-job training to new teammates
• Act as Manager-on-duty during the absence of the management team to ensure smooth and orderly operation of the Hotel
• Handle other duty as assigned by management

Requirements include:

• Proficient in written and spoken English & fluent in Mandarin speaking
• Minimum of 3-5 years supervisory experience in Front Office operation
• Excellent problem-solving, interpersonal, leadership and coaching skills
• Able to work under pressure and multi-tasks
• Immediately available is an advantage