Guest Service Agent

Eaton HK

JOB RESPONSIBILITIES

  • Provide check-in and check-out services for guests in a professional manner
  • Provide guests with a quality room orientation
  • Provide quality service to all guests by responding to their requests promptly, efficiently and courteously at all time
  • Maintain accuracy of guest database input
  • Ensure room assignment is in line with guest requests
  • Assist in daily responsibilities, such as Up selling, Data Collection, Guest Preference and Trace Report follow-up
  • Responsible for all incoming calls
  • Confidently operate switchboard consoles, paging system, and associated computer equipment in accordance with departmental procedures
  • Answer guests' enquiries and complaints
  • Perform ad hoc duties assigned by the Front Office Manager

 

KNOWLEDGE & EXPERTISE

  • Higher Diploma or above in hospitality / hotel management or related disciplines
  • Fluent in written and spoken English, Chinese and Mandarin, other foreign language literacy is a plus 
  • Possessing related working experience in hotel/ guest services is an advantage
  • Good computer skills particularly in the use of MS Office; knowledge of Opera desirable
  • Excellent organizational and communication skills 
  • Able to multitask and work as a team
更多工作資料
薪酬 薪金面議
工種
  • 餐飲 · 酒店 - 其他職位
  • 物業管理 · 保安服務 - 客戶服務員、禮賓服務
  • 推廣 · 銷售 · 客戶服務 - 客戶服務
工作地點
  • 佐敦
僱用形式
  • 全職
教育程度
  • 學士
  • 副學士或高級文憑
  • 文憑或相等程度
待遇
  • 五天工作週
  • 恩恤假
  • 豐厚薪酬
  • 牙科計劃
  • 彈性花紅
  • 教育津貼
  • 員工免費膳食
  • 保險計劃
  • 婚假
  • 醫療計劃

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