Guest Services Manager

Hotel Indigo Hong Kong Island – Managed by IHG

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Services Manager, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Job Responsibilities

  • Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
  • Promotes inter-hotel sales and in-house facilities
  • Must be fully conversant with emergency evacuation and fire procedures and ensuring all uniformed staffs are aware of these procedures
  • Responds to guest needs and resolves related problems
  • Ensures VIPs and priority club guests receive special attention

Job Requirement

  • Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent
  • 5 years experiences in front office / guest services or related discipline with minimum 2 years’ supervisory experience, or an equivalent combination of education and experience
  • Result-oriented strategic thinker with acute marketing sense
  • Possess sophisticated interpersonal and analytical skills
  • Excellent command of both written and spoken English and Chinese and communication skills
  • Overnight allowance is entitled to overnight shift
  • Immediate available is highly preferred
  • Candidates with more experience will be considered as Senior Guest Services Manager

We’ll reward all your hard work with a great salary and benefits – including pension scheme, healthcare support, dental health services, dining privileges, great room discount worldwide and superb training.

le="font-size:15px">Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent
  • 5 years experiences in front office / guest services or related discipline with minimum 2 years’ supervisory experience, or an equivalent combination of education and experience
  • Result-oriented strategic thinker with acute marketing sense
  • Possess sophisticated interpersonal and analytical skills
  • Excellent command of both written and spoken English and Chinese and communication skills
  • Overnight allowance is entitled to overnight shift
  • Immediate available is highly perferred
  • Candidates with more experience will be considered as Senior Guest Services Manager
  • We’ll reward all your hard work with a great salary and benefits – including pension scheme, healthcare support, dental health services, dining privileges, great room discount worldwide and superb training.

    更多工作資料
    薪酬 薪金面議
    工種
    • 餐飲 · 酒店 - 其他職位
    • 物業管理 · 保安服務 - 客戶服務員、禮賓服務
    • 推廣 · 銷售 · 客戶服務 - 客戶服務
    工作地點
    • 灣仔
    僱用形式
    • 全職
    教育程度
    • 學士
    • 副學士或高級文憑
    • 文憑或相等程度
    待遇
    • 豐厚薪酬
    • 牙科計劃
    • 彈性花紅
    • 員工免費膳食
    • 醫療計劃
    • 交通津貼

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