Director of Butler

Rosewood Hong Kong

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Oversee the daily operation and performance of the butler team
  • Observe guest preference and habits, anticipate their needs by providing unparalleled hospitality, from an effortless arrival and departure experience in a gracious and polite manner
  • Review arrivals and departures for accuracy and completeness, prepare daily operation reports and review butler checklist
  • Monitor and manage team performance by providing supervision and professional development, counselling and coaching
  • Review and update the departmental SOPs with approval of the Chief Butler
  • Take care of all VIP suite room guests and coordinate with all concerned departments to fulfill guest needs and requests
  • Update the guest preference, feedback and comments on to the guest profile section

 REQUIREMENTS

  • Minimum 5 years’ relevant working experience in a sizeable luxury hotel in similar capacity or in Food & Beverage service
  • Commit and passionate in delivering personalized guest service, anticipatory with a keen eye for detail
  • Proven managerial abilities in people management, strategic planning and decision making
  • Ability to build rapport quickly and maintain guest relationships
  • Fluent level of spoken English is must, additional language will be an advantage
更多工作資料
薪酬 薪金面議
工種
  • 餐飲 · 酒店 - 其他職位
教育程度
  • 學士
待遇
  • 五天工作週
  • 生日假
  • 豐厚薪酬
  • 牙科計劃
  • 彈性花紅
  • 員工免費膳食
  • 保險計劃
  • 醫療計劃

類近好工

兼職店舖助理 (中環/銅鑼灣/鰂魚涌太古坊新分店)

OMUSUBI

店舖助理 (中環/銅鑼灣/鰂魚涌太古坊新分店)

OMUSUBI

前堂服務款待專員 - 全職

Hong Kong Disneyland

餐務組組員 (全職) 膳食及營養部

Hong Kong Adventist Hospital - Stubbs Road

兼職小食部助理

7-Eleven

LINE COOK / COMMIS CHEF

Pan De Pain