Guest Experience Manager (Guest Services Manager / Duty Manager)

The Hari Hong Kong

Looking for an energetic individual who is passionate about the hospitality industry.

Responsibilities

  • To oversee and assist in the preparation and update of the Guest Experience Departmental Operations Manual.
  • To check all social platforms for guest’s feedback to be shared with the relevant teams and ensure feedback is responded to according to standards.
  • To assist in greeting and checking-in guests, or to ensure that they are met by Guest Experience Leader.
  • To handle all guest complaints and inquiries.
  • To have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire and safety.
  • Act as a command of hotel “emergency response team”

Requirements

  • Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent
  • Front Office experience in supervisory/management level in hotel of similar capacity is preferred
  • Strong communication, interpersonal and leadership skills
  • Cheerful & friendly personality
  • Proficient in writing and spoken English & Chinese (Cantonese & Mandarin)
更多工作資料
薪酬 薪金面議
工種
  • 餐飲 · 酒店 - 其他職位
  • 物業管理 · 保安服務 - 客戶服務員、禮賓服務
  • 推廣 · 銷售 · 客戶服務 - 客戶服務
工作地點
  • 灣仔
僱用形式
  • 全職
  • 長期
教育程度
  • 學士
  • 副學士或高級文憑
  • 文憑或相等程度
待遇
  • 五天工作週
  • 恩恤假
  • 豐厚薪酬
  • 牙科計劃
  • 彈性花紅
  • 教育津貼
  • 考試假
  • 保險計劃
  • 婚假
  • 膳食津貼
  • 醫療計劃
  • 社交/休閒及運動設施

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