Guest Service Manager / Assistant Guest Service Manager (Front Office)

Hilton Garden Inn Hong Kong Mongkok

We are Hilton! We are Hospitality!

Responsibilities

  • In-charge of front office operation and formulate strategic action plan to ensure guest satisfactions
  • Act as hotel membership champion to plan, organize and execute membership promotional campaign
  • Managing front office team member training plan 
  • Be an ambassador of HGI Brighthearted Services to deliver full set front desk service to hotel guests
  • Acts as shift in-charge to monitor and provide assistance for Front Office operation
  • Handle guests’ enquiries, complaints and carry out room inspection for VIP guests
  • Manage emergent incidents during the assigned shift, ensure all cases are probably handled and reported
  • Acts as a coach to provide training to team members to maintain excellent guest service
  • Responsible for on-day room sales and night audit management

Requirements

  • Degree holder in Hospitality Management or relevant discipline with about 5 years relevant experiences;
  • Candidate with less experience will be considered as Assistant Guest Service Manager;
  • Mature, detail-minded, strong communication and management skills;
  • Proficiency in written and spoken English and Chinese. Knowledge of Putonghua would be an advantage
nquiries, complaints and carry out room inspection for VIP guests
  • Manage emergent incidents during the assigned shift, ensure all cases are probably handled and reported
  • Acts as a coach to provide training to team members to maintain excellent guest service
  • Responsible for on-day room sales and night audit management
  • Requirements

    • Degree holder in Hospitality Management or relevant discipline with about 5 years relevant experiences;
    • Mature, detail-minded, strong communication and management skills;
    • Proficiency in written and spoken English and Chinese. Knowledge of Putonghua would be an advantage
    更多工作資料
    薪酬 20,000 - 25,000 / 月薪
    工種
    • 餐飲 · 酒店 - 其他職位
    • 物業管理 · 保安服務 - 客戶服務員、禮賓服務
    • 推廣 · 銷售 · 客戶服務 - 客戶服務
    工作地點
    • 旺角
    僱用形式
    • 全職
    教育程度
    • 學士
    • 副學士或高級文憑
    • 文憑或相等程度
    待遇
    • 生日假
    • 恩恤假
    • 牙科計劃
    • 彈性花紅
    • 教育津貼
    • 員工免費膳食
    • 保險計劃
    • 婚假
    • 膳食津貼
    • 醫療計劃
    • 交通津貼

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