Assistant Guest Service Supervisor / Guest Service Supervisor

Hilton Garden Inn Hong Kong Mongkok

We are Hilton! We are Hospitality!

Responsibilities

  • Be an ambassador of HGI Brighthearted Services to deliver full set front desk service to hotel guests;
  • Acts as shift in-charge to monitor and provide assistance for Front Office operation
  • Handle guests’ enquiries, complaints and carry out room inspection for VIP guests
  • Manage emergent incidents during the assigned shift, ensure all cases are probably handled and reported;
  • Acts as a coach to provide training to team members to maintain excellent guest service;
  • Responsible for on-day room sales and night audit management

Requirements

  • Diploma holder or above in Hospitality Management or relevant discipline with about 3 years relevant experiences;
  • Mature, detail-minded, strong communication and management skills;
  • Proficiency in written and spoken English and Chinese. Knowledge of Putonghua would be an advantage;
  • Candidate with more experience will be considered as Guest Service Supervisor
更多工作資料
薪酬 18,000 - 20,000 / 月薪
工種
  • 餐飲 · 酒店 - 其他職位
  • 物業管理 · 保安服務 - 客戶服務員、禮賓服務
  • 推廣 · 銷售 · 客戶服務 - 客戶服務
工作地點
  • 旺角
僱用形式
  • 全職
教育程度
  • 學士
  • 副學士或高級文憑
  • 文憑或相等程度
待遇
  • 生日假
  • 恩恤假
  • 牙科計劃
  • 彈性花紅
  • 教育津貼
  • 員工免費膳食
  • 保險計劃
  • 婚假
  • 醫療計劃
  • 交通津貼

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