Overnight Front Desk Supervisor

ALVA HOTEL BY ROYAL

ALVA HOTEL BY ROYAL is a new 618-room premium hotel, strategically located along the scenic Shing Mun River in Shatin, a dynamic attraction in Hong Kong known for its cultural and refreshing neighbourhood with 40 minutes away from Hong Kong International Airport by car.  The Hotel offers guest-centric technology, innovative dining and accessible luxury with a modern lifestyle hospitality concept designed specifically for the mobile and adventurous travellers.  It has four restaurants and bars, a well-equipped gym, a rooftop thermostatic swimming pool and more.

Inspiring Opportunity Awaits….

DUTIES AND RESPONSIBILITIES

  • Supervise Front Desk associates to perform overight duties.
  • Ensure the courteous and effective services are delivered to the Hotel guests by all the Front Desk associates.
  • Ensure proper room assignment with preferences of the arriving guests and coordinate with Housekeeping Department on the room status and make any necessary arrangement when required.
  • Provide proper training to all Front Desk associates.
  • Resolve guest complaints on room assignment and problems concerning room bills, refer problems to Front Desk Manager whenever necessary.
  • Ensure that the guest account is properly settled according to Hotel credit policy with all pending charges posted to guest account.
  • Perform special duty as assigned by Management.

QUALIFICATIONS

  • Holder of Higher Diploma or equivalent. Knowledge of Opera System is preferred
  • Minimum 3 years relevant experience in Front Desk
  • Good command in English, Mandarin and Cantonese
  • Good leadership, communication and interpersonal skills
  • Independent, hardworking, familiar with reception procedure. Able to work overnight.
更多工作資料
薪酬 薪金面議
工種
  • 餐飲 · 酒店 - 其他職位
  • 物業管理 · 保安服務 - 客戶服務員、禮賓服務
  • 推廣 · 銷售 · 客戶服務 - 客戶服務
工作地點
  • 石門
僱用形式
  • 全職
教育程度
  • 學士
  • 副學士或高級文憑
  • 文憑或相等程度
待遇
  • 恩恤假
  • 豐厚薪酬
  • 牙科計劃
  • 彈性花紅
  • 員工免費膳食
  • 保險計劃
  • 婚假
  • 醫療計劃

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