Senior / Front Office Agent (5-day work)

Live Fully at Marriott International – #1 Leader in Hospitality

At Marriott International, you have the opportunity to grow in your career, work with teammates that feel like family, and help make our world a better place.

Courtyard by Marriott Hong Kong, located at 167 Connaught Road West, Hong Kong is hiring a Senior / Front Office Agent.

Responsibilities include:

• Provide guest check-in/check-out services; handle payment and billings
• Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest
• Build relationship with guests to delight and gain loyalty
• Process all guest requests and relay messages. Ensure that any outstanding requests or problems from the previous day receive priority and are resolved
• Process room reservations requests, changes, or cancellations when required
• Other duties as assigned by Supervisor

Requirements include:

• Good spoken, written and reading ability in English, Cantonese and Mandarin
• Proactive, with strong communication and problem-solving skills
• Degree or diploma holder of Hospitality or related studies
• Previous hotel related working experience is preferable
• Candidates with more experience will be considered as Senior Front Office Agent