Night Manager

ALVA HOTEL BY ROYAL is a new 618-room premium hotel, strategically located along the scenic Shing Mun River in Shatin, a dynamic attraction in Hong Kong known for its cultural and refreshing neighbourhood with 40 minutes away from Hong Kong International Airport by car.  The Hotel offers guest-centric technology, innovative dining and accessible luxury with a modern lifestyle hospitality concept designed specifically for the mobile and adventurous travellers.  It has four restaurants and bars, a well-equipped gym, a rooftop thermostatic swimming pool and more.

Inspiring Opportunity Awaits….
 

DUTIES AND RESPONSIBILITIES

• Resolve guest complaints and follow up on guest requests promptly according to the established standards
• Maintain the incident logbook with all pertinent and important events throughout the entire shift to keep a permanent record
• Oversee the VIPs guest process including, but not limited to, reviewing VIP reservation and ensuring smooth check-in/ check-out
• Resolve all guest complaints in a prompt and professional manner and in accordance with established service recovery guidelines to ensure guest satisfaction and return business
• Compile incident reports of staff and guests
• Completed Night Auditor Close Day Procedures and responsible for distributing the Morning Reports to the concerned departments on a daily basis
• Perform special duties as assigned by management
• Overnight duty is a must

QUALIFICATIONS

• Holder of Diploma or above in Hotel Management and well versed with Opera system
• Minimum 3 years ‘experience in the managerial level of Front Office
• Strong leadership with excellent communication skill
• Excellent command of both written and spoken in English, Mandarin and Cantonese
• Service-oriented and self-motivated. Able to work under pressure and handle guest complaint
• Sound knowledge in emergency case and complaint handling