Guest Services Manager (Duty Manager) (5-day work)

Courtyard by Marriott Hong Kong

Live Fully at Marriott International – #1 Leader in Hospitality

At Marriott International, you have the opportunity to grow in your career, work with teammates that feel like family, and help make our world a better place.

Courtyard by Marriott Hong Kong, located at 167 Connaught Road West, Hong Kong is hiring a Guest Services Manager.

Responsibilities include:

  • Manage the daily operation of the Front Office Department and maintain the high standard of services
  • Resolve guest complaints and follow up on guest requests promptly according to the established standards
  • Ensure complete guest satisfaction in room assignment and future rooms sales situation
  • Act as shift-in-charge to handle emergency situations in a professional manner
  • Supervise the Front Office team and provide on-the-job training to new teammates
  • Act as Manager-on-duty during the absence of the management team to ensure smooth and orderly operation of the Hotel
  • Handle other duty as assigned by management

Requirements include:

  • Proficient in written and spoken English & fluent in Mandarin speaking
  • Minimum of 3-5 years supervisory experience in Front Office operation
  • Excellent problem-solving, interpersonal, leadership and coaching skills
  • Able to work under pressure and multi-tasks
  • Immediately available is an advantage
更多工作資料
薪酬 薪金面議
工種
  • 餐飲 · 酒店 - 其他職位
  • 物業管理 · 保安服務 - 客戶服務員、禮賓服務
  • 推廣 · 銷售 · 客戶服務 - 客戶服務
工作地點
  • 西營盤
僱用形式
  • 全職
  • 長期
教育程度
  • 學士
  • 副學士或高級文憑
待遇
  • 五天工作週
  • 恩恤假
  • 牙科計劃
  • 彈性花紅
  • 教育津貼
  • 員工免費膳食
  • 保險計劃
  • 婚假
  • 醫療計劃
  • 交通津貼

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