Customer Service Team Leader

Job Description

• Supervise a team to perform the operations to provide professional services in all services channels
• Provide guidance and support to facilitate team members in service delivery
• Deploy resources appropriately to meet service targets
• Handle and resolve complaints and complex enquiries effectively
• Make suggestion for any improvement in daily process
• Maintain good customer relationship and ensure customer satisfaction
• Undertake ad-hoc tasks as assigned by Area Manager or Shop Manager

Job Requirement

• Higher diploma or above
• 5 years' relevant working experience in customer service with minimum 3 years in supervisory/team leader role
• Open minded with strong interpersonal and and leadership skill
• Detail-oriented with good organization and analytical skills
• Proactive and able to work under pressure
• Less experience will be considered as Senior Customer Service Executive

We offer attractive compensation package plus career opportunities to the right candidates. Please send your detailed resume, with latest and expected salary to our Human Resources Department by clicking 立即申請.

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