客戶服務助理 / Account Servicing Assistant

工作內容:

- 主動及獨立處理客戶日常查詢，透過WhatsApp群組及電話與客戶溝通

- 工作需處理數據輸入系統及向客戶確認數據資料

- 定期了解和更新客戶使用系統情況,與客戶保持良好關係

- 協助及參與上級委派的其他工作

- 處理緊急的臨時任務

要求：

- 中三或以上程度

- 流利粵語、一般英語

- 懂基本電腦操作，倉頡或速成中文打字

- 積極主動,具備良好溝通技巧和服務態度

- 擁有獨立解決問題的能力、有責任心、處事細心、良好態度及團隊精神

- 曾於客戶服務，電話營銷工作經驗者，數據輸入經驗者，具有網絡基礎知識優先

福利：

- 銀行假期

- 醫療保險、牙醫保險

- 10日年假、生日假、有薪病假、家庭關懷假等各種福利假期

- 五天工作

- 上班時間：上午9時半至下午6時半

*有意者請將個人履歷、期待薪金、聯絡電話發送至立即申請 或 請按立即申請申請

(申請人所提供的資料將予保密及只供申請有關職位用途)

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Responsibilities:

- Handling customers' daily enquiries independently by WhatsApp or phone

- Data entry and data confirmation with the customers

- Regular update and maintain good relationship with customers

- Assist and participate in tasks as assigned by superiors

- Handle ad-hoc work as assigned by superiors

Requirements:

- Form 3 or above

- Fluent in Cantonese, good command of written Chinese

- Basic knowledge of PC

- Ability to solve problems independently and detail-oriented

- Proactive, with excellent communication skills and service attitude

- Experience in customer service/telemarketing is preferred

Benefits:

- Medical and Dental Insurance

- Bank holidays

- 10 days Annual leave, Paid sick leave, Birthday leave, Family leave, etc

- 5-day work

- Working hours: 9:30am - 6:30pm

Interested candidate please submit your application with detailed resume and expected salary by clicking 立即申請 button or email to “立即申請”.

(All personal data will be kept in strict confidence and only be used for recruitment purpose.)