Guest Service Manager (Duty Manager)

Courtyard by Marriott Hong Kong Sha Tin

It’s a powerful feeling, to belong. It’s finishing each other’s thoughts. Laughing at the same jokes. It’s that moment you feel truly and completely yourself. It’s working with people who treat you like family. At Marriott International we know that when you feel at home, you’ll make our guests feel at home. If this sounds like the place for you, join us. With more than 7,400 properties in more than 135 countries, Marriott International offers more opportunities than ever before.

Job Responsibilities 

  • Reporting to Assistant Director of Rooms, the position is responsible for the operation and performance of the Front Office Department and maintains the standard of services and provide overall supervision to Front Desk
  • Act as shift in-charge and handle guest complaint / request
  • To ensure complete customer satisfaction and profitability in all these areas as well as continuous development of sales
  • Ensure complete guest satisfaction in room assignment and future rooms sales situation
  • To provide on-the-job training to new colleagues
  • To be familiarize with all rooms location, hotel facilities and services

 Requirements 

  • Hotel school graduate with Higher Diploma or above is preferable
  • Minimum 6 years hotel related experience and preferable in Front Office
  • Proficiency in written and spoken English & Cantonese and fluent in Mandarin speaking
  • Shift duty is required
更多工作資料
薪酬 薪金面議
工種
  • 餐飲 · 酒店 - 其他職位
  • 物業管理 · 保安服務 - 客戶服務員、禮賓服務
  • 推廣 · 銷售 · 客戶服務 - 客戶服務
工作地點
  • 沙田
僱用形式
  • 全職
  • 長期
教育程度
  • 副學士或高級文憑
待遇
  • 五天工作週
  • 牙科計劃
  • 彈性花紅
  • 保險計劃
  • 醫療計劃

類近好工

(輪班)兼職二級助理會所主任

Royal Elite Service Company Limited

(日班/夜班)客戶服務員(6天12小時)

Royal Elite Service Company Limited

(日班/夜班/兼職)客戶服務員(5.5天12小時)

Royal Elite Service Company Limited

Assistant Clubhouse Officer (5-day work)

Royal Elite Service Company Limited

Assistant Clubhouse Officer (Part-time)

Hong Yip Service Company Limited

Hotline Assistant (6-12 months)

Jones Lang LaSalle Ltd