Reservations Agent

The Landmark Mandarin Oriental

Responsibilities:

  • Handle all guest enquiries and reservations regarding Rooms & F&B in a friendly and professional manner
  • Reply email with hotel standards
  • Leverage Rooms & F&B reservation system according to the hotel standards, policies and procedures
  • Maximize rooms & restaurant capacity in smooth service flow and to achieve the financial targets
  • Update guest profile and database
  • Perform other administrative tasks

Requirements:

  • Diploma or certificate holder in Hospitality Management
  • Minimum 2 years of reservations experience in international luxury hotels
  • Previous work experience in the capacity of Hostess, Telephone Operator of Reservations Agent is preferred
  • Excellent telephone manner
  • Strong communication, listening and interpersonal skills
  • Well organized and structured
  • Good command of English and Cantonese, knowledge in other languages is an advantage
  • Familiar with computer software such as Microsoft Word, Excel and Powerpoint
更多工作資料
薪酬 薪金面議
工種
  • 物業管理 · 保安服務 - 客戶服務員、禮賓服務
  • 推廣 · 銷售 · 客戶服務 - 客戶服務
工作地點
  • 中環
僱用形式
  • 全職
  • 長期
待遇
  • 五天工作週
  • 生日假
  • 恩恤假
  • 豐厚薪酬
  • 牙科計劃
  • 彈性花紅
  • 員工免費膳食
  • 婚假
  • 醫療計劃

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