Duty Manager / Guest Experience Manager

ALVA HOTEL BY ROYAL

ALVA HOTEL BY ROYAL is a new 618-room premium hotel, strategically located along the scenic Shing Mun River in Shatin, a dynamic attraction in Hong Kong known for its cultural and refreshing neighbourhood with 40 minutes away from Hong Kong International Airport by car.  The Hotel offers guest-centric technology, innovative dining and accessible luxury with a modern lifestyle hospitality concept designed specifically for the mobile and adventurous travellers.  It has four restaurants and bars, a well-equipped gym, a rooftop thermostatic swimming pool and more.

Inspiring Opportunity Awaits….


DUTIES AND RESPONSIBILITIES

  • Resolve guest complaints and follow up on guest requests promptly according to the established standards
  • Maintain the incident logbook with all pertinent and important events throughout the entire shift to keep a permanent record
  • Oversee the VIPs guest process including, but not limited to, reviewing VIP reservation and ensuring smooth check-in/ check-out
  • Resolve all guest complaints in a prompt and professional manner and in accordance with established service recovery guidelines to ensure guest satisfaction and return business
  • Completed Night Auditor Close Day Procedures and responsible for disturbing the Morning Reports to the concerned departments on a daily basis

QUALIFICATIONS

  • Holder of Diploma or above in Hotel Management and well versed with Opera system
  • Minimum 3 years ‘experience in the managerial level of Front Office
  • Excellent command of both written and spoken in English, Mandarin and Cantonese
  • Sound knowledge in emergency case and complaint handling
更多工作資料
薪酬 薪金面議
工種
  • 餐飲 · 酒店 - 其他職位
  • 物業管理 · 保安服務 - 客戶服務員、禮賓服務
  • 推廣 · 銷售 · 客戶服務 - 客戶服務
工作地點
  • 沙田
僱用形式
  • 全職
教育程度
  • 學士
待遇
  • 恩恤假
  • 豐厚薪酬
  • 牙科計劃
  • 彈性花紅
  • 員工免費膳食
  • 保險計劃
  • 婚假
  • 醫療計劃

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