Reservations Agent

Job Responsibilities

• Handle and process all kind of reservations in a timely manner.

• Assist and advise guests on promotional offers and general query.

• Handle incoming guests' phone calls and inquiries for room reservations.  

• Provide accurate and updated reservation records.

• Other ad hoc duties as assigned.

Job Requirements

• Diploma Holder in Hospitality or Tourism Management or related disciplines is preferred.

• 1 year experience in hotel reservations or front office is preferred.    

• Knowledge in Opera system would be an advantage. 

• Good command of spoken and written Cantonese, Mandarin and English.

• Customer-oriented, good communication skills and interpersonal skills.
• Fresh graduates are also welcomed.
• *Candidate with more experience will be considered as Senior Reservations Agent.