Assistant / Front Office Manager

Hilton Garden Inn Hong Kong Mongkok

We are Hilton! We are Hospitality!

Responsibilities

  • Assists Operation / Assistant Operation Manager in administering front office functions and providing overall supervision to the team
  • Manage all aspects of the front desk to ensure the highest standard of guest service is extended to all the guests
  • Liaise closely on a daily basis with all other departments in order to ensure effective communication and collaboration with all parties concerned.
  • Assist in the preparation of Departmental budgets.
  • Maximise revenue and occupancy to the best of his / her ability and to suggest ways to make improvements.
  • Update all manuals, policies and procedures, when required.
  • In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, etc.
  • Ensure that all performance standards are adhered to.
  • To provide on-the-job training to new colleagues
  • Ensure all cash transactions handled by the Front Office personnel are done according to the guidelines set by the Finance Manager.
  • Works with Human Resources on manpower planning and management needs .
  • Carries out any other reasonable duties and responsibilities as assigned.

Requirements

 

  • Degree Holder or Diploma in Hospitality or Hotel Management
  • Minimum 5-8 years' experience in Front Office Department in a managerial role.
  • Strong communication, decision-making and leadership skills
  • Excellent command of written and spoken English and Chinese including Mandarin
  • Candidate with less experience will be considered as Assistant Front Office Manager

 

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工種
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工作地點
  • 旺角
僱用形式
  • 全職
教育程度
  • 學士
  • 副學士或高級文憑
  • 文憑或相等程度
待遇
  • 生日假
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  • 教育津貼
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  • 保險計劃
  • 婚假
  • 膳食津貼
  • 醫療計劃
  • 交通津貼

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