Senior Guest Services Manager / Guest Services Manager

Panda Hotel


  • To provide and ensure efficient and quality frontline guest services at all time
  • To represent management and take charge of situations and make necessary decisions in the absence of the senior management and to bring the outstanding issues to the notice of respective department heads and follow up when it is necessary
  • To response to guest comments and complaints relating to service standards and take necessary action to achieve the highest level of guest satisfaction


  • High Diploma or above in Hospitality related discipline
  • Minimum of 7 years’ relevant hotel Front Office working experience of which 3 years’ must be in supervisory/management level, preferably in 4/5 star hotels
  • Good knowledge of Front Office system
  • Excellent problem solving and interpersonal communication skills, highly motivated and team focused
  • Strong sense of service excellence and attentive to detail
  • Strong analytical skill and can work independently under pressure
  • Proficiency in spoken and written English and Chinese (both Cantonese and Putonghua)
  • Willing to work on shift duty
  • Candidate with less experience would be considered as Guest Services Manager

Fringe Benefit:

  • Free Duty Meal
  • 12 days Annual Leave
  • Monthly Additional Day Off
  • Birthday Leave
  • Marriage Leave
  • Full Paid Paternity Leave
  • Medical Benefits (Outpatient and Hospitalization)
  • Staff Dining Privileges
  • Staff Rates on Hotel Guest Room
  • External Training Subsidy
  • Discretionary Bonus
薪酬 薪金面議
  • 餐飲 · 酒店 - 其他職位
  • 物業管理 · 保安服務 - 客戶服務員、禮賓服務
  • 推廣 · 銷售 · 客戶服務 - 客戶服務
  • 荃灣
  • 全職
  • 長期
  • 學士
  • 副學士或高級文憑
  • 文憑或相等程度
  • 生日假
  • 恩恤假
  • 彈性花紅
  • 教育津貼
  • 員工免費膳食
  • 婚假
  • 醫療計劃


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